3.11.09 -- Hold Times: Part Three
klath at 2:37PM, March 20, 2009
The final part of the three-part series.
This, sadly, is far more true than I would like to admit. There is a company we used to do business with, and they still list our tech support number on their bills for legacy/grandfathered customers. Sadly, it's right underneath their tech support number, so misdirects are not only common, but lead to extended hold times followed by a transfer leading to yet more hold time.
And more often than not, poor Techie gets the blame.
last edited on July 18, 2011 10:17AM
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