The final part of the three-part series.

This, sadly, is far more true than I would like to admit. There is a company we used to do business with, and they still list our tech support number on their bills for legacy/grandfathered customers. Sadly, it's right underneath their tech support number, so misdirects are not only common, but lead to extended hold times followed by a transfer leading to yet more hold time.

And more often than not, poor Techie gets the blame.