Help, Support and Suggestions

Can't login/restore my password
Prozacreature at 6:45AM, Oct. 7, 2012
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POST HERE with an alt account IF YOU CAN'T LOG IN WITH YOUR MAIN ACCOUNT AND I WILL GIVE YOU A NEW PASSWORD SO YOU CAN.
-Alternatively you can e-mail me at ozoneocean at yahoo dot com or send a message to our Facebook account https://www.facebook.com/DrunkDuckcomics
or our Twitter account: http://twitter.com/#!/drunkduck
-(ozoneocean edit)
 
–if the issue bellow reflects your own, this is the place for you–
 
 
I tried to send an email but it failed.,
I have an account on your website
that was active till 2010,(my user name is “Dee”) I can't seem to
restore it's password.
I tried all my Email account and still I can't get any response from the
site to help me restore my password(not even in my “junk mail”).
I don't want to open a new account,how can I get my password back? (I had to open an account to use the forum but I still want my old account)

Thanks in advance,
Dee
last edited on Dec. 20, 2012 7:24PM
ozoneocean at 8:09PM, Oct. 7, 2012
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Sorry for the problems Dee!
For some reason our email system is absoloutely fried. I've been on to Jacob at Wowio about that but… I have no idea what's happeining, though I know it's a HUGE thing.
 
Anyway, I've PQed you a new password and tested it so it's 100% working!
Please do more comics, you art is so cool!!! ^_^
 
—–
Apologies in advance, I'm going to use this as the main thread for these issues now.
 
last edited on Oct. 7, 2012 8:14PM
Dee at 3:10AM, Oct. 8, 2012
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Thank you Thank you Thank you!!
farceface at 11:12PM, Oct. 13, 2012
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joined: 10-13-2012
Guess who.
Lefarce, that's who. I came here to check on a PM and I guess my account has exploded. Please fix it.
ozoneocean at 10:01AM, Oct. 14, 2012
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OK, I PQed you, should be all fixed now :)
 
lefarce at 5:30PM, Oct. 14, 2012
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Thank you, although it would be more secure to e-mail passwords to the e-mail used to register the account in question, and also to not log into the person's account to make sure it works. That could instead be done when the person continues to have problems. I appreciate having access to my account again, but I'm less appreciative of your fast and loose manner of getting things done. Turn in your badge and your gun.

 
last edited on Oct. 14, 2012 5:31PM
ozoneocean at 10:56PM, Oct. 14, 2012
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Drunk duck email doesn't work (so I'd have to always send it from my own account), most of the time e-mail accounts attached to user accounts are fake or unused and forgotten, I know most people and what I'm doing well enough to avoid most scamming, and lastly I like to get this stuff over quickly. :)
 
It can take weeks of back and forth messaging waiting around for people to tell me they can't log in still and me figuring out why, so I just do it myself.
 
It's a case by case basis though.
 
smelge at 7:54PM, Oct. 21, 2012
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Testing, testing!
inuyashagrl23 at 3:32PM, Oct. 23, 2012
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joined: 11-28-2006
Hello, my friend has been trying for the past two days to log into her account. Her User name is mika_yi. She has been trying to reset it but she getting an error. please help her.  Thanks, 
last edited on Oct. 23, 2012 3:34PM
ozoneocean at 3:44AM, Oct. 24, 2012
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I sent an email with her new password to yoru_67 at yahoo dot com. Is that still a current adress for her?
 
Alt_account at 5:40PM, Oct. 29, 2012
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joined: 10-23-2012
Also can't log in to my account.  Details sent in a quack, or whatever Duck calls it.
Thanks in advance for the assistance.
ozoneocean at 7:30PM, Oct. 29, 2012
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Hi, yes, I replied to your PQ on the 24th. I also sent you an email to the address attached to that account (also listed in your PQ) with a new password on the 24th.
It would be a good idea to check your PQs and check your email :)
 
Alt_account at 7:58PM, Oct. 29, 2012
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That's really wierd.  I was checking every day and it remained marked as unread.
Sorry for being a bother.

Edit: Probably because I thought unread to mean you hadn't seen it rather than that you had replied and I hadn't clicked on the reply.

 Might it have had something happen to it due to me not noticing that you had responded?  I even tried copy and paste out of the E-Mail you sent me and it still tells me that the login doesn't match the Duck's records.

Again, being a pain to the admin is embarasing; so you may trust I am beating myself up over it far more than you could wish to.
last edited on Oct. 29, 2012 8:11PM
ozoneocean at 8:18PM, Oct. 29, 2012
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No worries!
I just reset it again to the same password and tested it twice so I know it works again now.
If that password is too hard to use, I can change it to anything of your choosing.
-It was a bit hard for me to use each time.
 
The_Bri at 8:21PM, Oct. 29, 2012
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Yes!  Thank you for your patience.
ozoneocean at 8:26PM, Oct. 29, 2012
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A pleasure! I'm glad it worked out in the end ^_^
 
kmeekinsBackup at 3:10PM, Nov. 4, 2012
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joined: 11-4-2012
Can't get into my account either ozoneocean, could you send me a new password as well?   Main account is kmeekins :)
ozoneocean at 7:10PM, Nov. 4, 2012
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OK, I'll send you an email with an updated password to the adress attached to the original account :)
 
kmeekins at 8:45PM, Nov. 4, 2012
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You rock!   Thanks
ozoneocean at 11:54PM, Nov. 4, 2012
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Cool, glad to know it worked out ^_^
 
not_Giganos at 9:25PM, Dec. 9, 2012
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joined: 12-9-2012
My regular user name is, you guessed it, Giganos
And I can't reset my password, I get that crazy page of text instead.
The email account attached to Giganos still works fine :)
ozoneocean at 12:22AM, Dec. 10, 2012
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I've emailed a new password to the adress accociated with the account. It's tested and works 100%.
Sent from my personal email adress, ozoneocean at yahoo dot com.
 
Giganos at 7:59PM, Dec. 10, 2012
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Confirmed working.
Hoo boy do I have some reading to catch up on.
And Pinky TA to start reading
ozoneocean at 6:33AM, Dec. 11, 2012
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Hahaha :)
 
i_need_help at 7:05PM, Dec. 14, 2012
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This an alternate account that I created because I am having trouble getting into my account. I use Firefox, and I keep getting a weird message about Django everytime I try to reset my password, as well as a few other times I have tried to do anything on here through FIrefox.  I have no idea what Django is, or how to reset it so I get the standard 500 page.  I tried to create another account, but it told me that my email had already been used to register an account.  I haven't had it very long, just a few days, but I cannot find any emails from drunkduck.com in my email.  My username should be booklover320.  If it would be easier o just somehow get rid of the account with my email on it so I could start over, that is fine with me.  Thank you for any assistance you can provide!
ozoneocean at 10:38PM, Dec. 14, 2012
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Hi
There is no account called “booklover320”, There IS an account called “Sexylady” though with booklover320 as the name of the email account associated with it.
Is “Sexylady” your account name? If so I can just email you a new password to the booklover320 email adress.
 
Fyrebaugh1824 at 6:52PM, Dec. 20, 2012
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joined: 12-20-2012
I get errors on trying to reset my password on my account “Fyrebaugh”:

“SMTPAuthenticationError at /user/reset/
(535, ‘5.7.8 Error: authenticate”
 
Which tells me that there is a problem with the server sending mail, “CDONTS object if you are using that method, but that could be an IIS only component”, and similar issues when trying to create a new account so that I can even log in to your forums to post a question.
 
However, since it only failed to send the mail, I was able to actually log in with the new account, to post this problem.  You should have an email address for login problems since if someone can’t login to their account they cannot realistically send you anything on their account.  Nor can they authenticate their new account to use it properly.
 
Sincerely,
 
Matt Wyckoff
fyrebaugh@gmail.com

 
ozoneocean at 7:37PM, Dec. 20, 2012
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Yes, there are silly issues all through. The site was under massive redevelopment but that was shut down part way through due to financial issues so we still have legacy problems because of that- bugs, half fixed systems etc.
Hopefully things will start up again soon.
 
In the mean time taking your advice I've added some alternate methods of contact at the top of this thread, it's not much but it's something :)
I've also emailed you a new password.
 
AmigoDiablo at 10:22PM, Feb. 12, 2013
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Hey, BffSatan here.
I've
either forgot my password or the system forgot it, and the reset
password thing is either chucking a gross page full of errors at me professing its love for Tarintino's latest film or
just refreshing the page with no changes or emails sent.
I kind of took a hiatus around the same time the site was changed and just never came back when I started updating on my main site.
So if you could just send me a new password, that'd be great.
ozoneocean at 12:19AM, Feb. 13, 2013
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Hi BFFSatan.
I've emailed the account listed with your BffSatan nick the new password. I'll PQ you what that email account is.
 
OK BffSatan, the email bounced so I'm just going to PQ your password so there's no more stuffing around.
-If the password reseter actually worked you'd still be stuffed anyway because you used a fake email account ;)
 
last edited on Feb. 13, 2013 12:43AM

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