Tips and Tricks/Support *

Bugs and suggestions roundup thread!
HippieVan at 7:10AM, Feb. 20, 2016
(online)
posts: 3,003
joined: 3-15-2008
Make the image file “egg-logo.png” easily acceptable by admin so it can be periodically changed. For events/holidays or users that make their custom Duck/quail logo.

Love this idea!
Duchess of Friday Newsposts and the holy Top Ten
awsome owl 98 at 9:35AM, Feb. 21, 2016
(online)
posts: 77
joined: 9-27-2011
What about the 1 to 5 rating thing? I know people still comment numbers sometimes so even though I was never here when it was here I'm assuming it was something people liked.
Stellar at 10:22AM, Feb. 21, 2016
(online)
posts: 31
joined: 11-25-2007
awsome owl 98 wrote:
What about the 1 to 5 rating thing? I know people still comment numbers sometimes so even though I was never here when it was here I'm assuming it was something people liked.

I personally liked it. It was a way for anyone who didn't have something to say give the current page a silent ‘keep up the good work’. When DD was overhauled and that feature was removed, along with stats being broken that really discouraged me. Being a lurker who rarely does much but upload, not seeing any feedback for months on end is why I struggled to keep updating.

Bringing back the rating thing may not be what the current Duck needs, and I think one of the suggestions is to add a like button to various parts of the site, possibly comic pages, not just comics themselves? It's worded vaguely, but I like to imagine that's what the paraphrasing means since comics already have the like button (=
last edited on Feb. 21, 2016 10:23AM
Stellar at 10:26AM, Feb. 21, 2016
(online)
posts: 31
joined: 11-25-2007
Also, when you hit the ‘quote’ button to quote someone, the /quote tag is spelled wrong (qoute). In case Hippy or Ozone don't already know o=
Prototype at 10:31AM, Feb. 21, 2016
(online)
posts: 43
joined: 5-23-2008
awsome owl 98 wrote:
What about the 1 to 5 rating thing?

I think a Drunk Duck LIKE button on the comic pages (which has been added to the possible new features) would be better than a 1-5 rating. That way a user can quickly and easily say they like the page.

With a 1-5 Rating, if a comic maker gets anything lower than a 5 they will get angry and bitter. It also opens up for trolls to go and give comics they hate a 1 on every page. Ratings can be nasty business.
last edited on Feb. 21, 2016 10:43AM
HippieVan at 10:49AM, Feb. 21, 2016
(online)
posts: 3,003
joined: 3-15-2008
Prototype wrote:
A Drunk Duck LIKE button on the pages (which has been added to the suggestion list) would be better than a 1-5 rating. That way a user can quickly and easily say they like the page.

With a 1-5 Rating, if a comic maker gets anything lower than a 5 they will get angry and bitter. It also opens up for trolls to go and give comics they hate a 1 on every page. Ratings can be nasty business.

Yeah, I think a “Like” button would work better. When we had the ratings system, almost every single rating would be a “5,” unless someone was trolling and would rate the page a “1,” which was really not very constructive. So effectively it functioned as a “like” system anyways.

Stellar wrote:
Also, when you hit the ‘quote’ button to quote someone, the /quote tag is spelled wrong (qoute). In case Hippy or Ozone don't already know o=

We know! Thanks.

cdmalcolm1 wrote:
Ok is at all possible to increase the mb from 1 to 2 or 3mb?

I believe the 1mb limit has been temporarily removed. I'm not sure what oz is planning to do with that ultimately, but the issue with larger file sizes is keeping the site viable financially. Larger images cost more to store and serve.

irrevenant wrote:
That said, I think the current homepage is doing an awful lot right and I wouldn't want to see that lost. It makes much better use of its space than the homepages for ComicFury, Smackjeeves, Keenspot or Comic Genesis.

For me areas of improvement are more along the lines of formatting the information dynamically across a wide variety of screen sizes as well as supporting mobile technologies. For example, I think the amount and variety of thumbnails the Duck throws at you right now is great. But the information about the comic in the thumbnail is conveyed by mouseover. That works really well on PC but is incredibly awkward on a mobile phone. We should be using a stylesheet that makes that information available in some other way for people on mobiles (a twistie, maybe?).

What is a twistie?
The front page actually works fairly well for me on mobile - tapping on a thumbnail once brings up the mouseover comic info, and again takes me to the comic. Can anyone else chime in on how well this works on other mobile devices? I'm using an iPhone.

irrevenant wrote:
I don't know what the Duck is like under the hood

Duchess of Friday Newsposts and the holy Top Ten
HippieVan at 11:19AM, Feb. 21, 2016
(online)
posts: 3,003
joined: 3-15-2008
Also wanted to respond to this one. It's kind of vague, so I'm not sure how to incorporate it into my list:

So long as there's plenty of warning about the nature of it's contents, I'd like to see A rated comics be a little less sidelined.

If anyone wants to offer more input on this issue I'll be happy to add it to the list. The only ways I can think of that adult comics are ‘sidelined’ is that they're currently not allowed in the Top Ten or in the featured comics. I can't speak to features because I'm not in charge of those, but one of the reasons that I've kept them out of the Top Ten is that users who aren't logged in or who are registered as under 18 can't access them (or even see the thumbnails, iirc).


Also this one:

Search feature in general is lame and useless. Should be updated or just removed.

Please try to be as specific as possible about the issues you've experienced and what you'd like to see fixed. I can definitely understand wanting to vent your frustrations, but I have no idea how a suggestion like this one would be implemented.
Duchess of Friday Newsposts and the holy Top Ten
Prototype at 12:20PM, Feb. 21, 2016
(online)
posts: 43
joined: 5-23-2008
If anyone wants to offer more input on this issue I'll be happy to add it to the list. The only ways I can think of that adult comics are ‘sidelined’ is that they're currently not allowed in the Top Ten or in the featured comics.

I think Drunk Duck can be extremely prude at times. :)

I don't have a problem with adult comics not showing up on the top10 or featured. DD doesn't want to be synonymous with porn. It's reasonable. But being forced to be logged in to access the comics can be a bit problematic at times.

I can't link to my adult comic on sites like “top web comics” for example, or any other webcomic listing, since guest users won't be able to read it and are not likely to bother with signing up just to read. As such I've had to see the Comic Fury version of my comic(which started as a mirror) as the official place that I can actually link and refer to as they don't have that login requirement.

I seem to remember that in the old days of DD a log in for adult comics was not required. Instead a warning popup was displayed informing the reader of the raunchy content. Click to confirm, and you can read away.

I know the login serves a purpose to keep the kiddies away, but let's not fool ourself that it in reality actually keeps the kiddies away. They just register and fake their age. Kids are smart like that.

Not showing adult comic thumbnails to not logged in users is a bit extreme and overprotective I think. I don't think I've seen any adult comic using naked naughty bits for their picture. (that should not be allowed) Again to mention Comic Fury, they display every comic titles thumbnails, adult and non adult, and has no limitations for adult comic whatsoever. And it works just fine.
last edited on Feb. 21, 2016 12:31PM
HippieVan at 1:09PM, Feb. 21, 2016
(online)
posts: 3,003
joined: 3-15-2008
Prototype wrote:
If anyone wants to offer more input on this issue I'll be happy to add it to the list. The only ways I can think of that adult comics are ‘sidelined’ is that they're currently not allowed in the Top Ten or in the featured comics.

I think Drunk Duck can be extremely prude at times. :)

I don't have a problem with adult comics not showing up on the top10 or featured. DD doesn't want to be synonymous with porn. It's reasonable. But being forced to be logged in to access the comics can be a bit problematic at times.

I can't link to my adult comic on sites like “top web comics” for example, or any other webcomic listing, since guest users won't be able to read it and are not likely to bother with signing up just to read. As such I've had to see the Comic Fury version of my comic(which started as a mirror) as the official place that I can actually link and refer to as they don't have that login requirement.

I seem to remember that in the old days of DD a log in for adult comics was not required. Instead a warning popup was displayed informing the reader of the raunchy content. Click to confirm, and you can read away.

I know the login serves a purpose to keep the kiddies away, but let's not fool ourself that it in reality actually keeps the kiddies away. They just register and fake their age. Kids are smart like that.

Not showing adult comic thumbnails to not logged in users is a bit extreme and overprotective I think. I don't think I've seen any adult comic using naked naughty bits for their picture. (that should not be allowed) Again to mention Comic Fury, they display every comic titles thumbnails, adult and non adult, and has no limitations for adult comic whatsoever. And it works just fine.

Ah okay, I do see what you mean. Yeah, I think censoring thumbnails is probably overboard. Scrolling through the comics tab, most of them just seem to have a lot of cleavage which is whatever.

I've never thought too much about the logging in aspect. I can sort of see both sides - on one hand it's not unusual for all-ages websites to require a login for adult content (e.g. youtube), but I can also see how it would cause problems - preventing users from wanting to accurately rate their comic, for instance, for fear of losing access to readers. And it's probably a minor deterrent but not a major obstacle to teens looking for porn. My main concern is probably preventing people from accidentally stumbling upon adult content, which would be assuaged by a big ol' warning popup.
Duchess of Friday Newsposts and the holy Top Ten
irrevenant at 1:59PM, Feb. 21, 2016
(online)
posts: 780
joined: 1-13-2007
HippieVan wrote:
What is a twistie?
The front page actually works fairly well for me on mobile - tapping on a thumbnail once brings up the mouseover comic info, and again takes me to the comic. Can anyone else chime in on how well this works on other mobile devices? I'm using an iPhone.
A twistie (in interface rather than snack food terms :P) is a little widget that you click on to expand and hide information. It's usually a triangle.

When you're browse folders in the Windows Explorer navigation pane and can fold/unfold the folder structure those are twisties. It's a slightly different UI on mobile but I've seen it use fold/unfold mechanics.

Using Chrome on Android, tapping on a thumbnail takes me to the comic. It also shows the mouseover but only for a moment while the new page is loading.

I see the mouseover text by holding down my finger on the thumbnail then dismissing the context menu. It works, but it's not the most intuitive thing ever.
ozoneocean at 5:16PM, Feb. 21, 2016
(online)
posts: 27,255
joined: 1-2-2004
The login for A rated comics stuff isn't for prudishness, it's so we can have advertising.
 
HippieVan at 5:52PM, Feb. 21, 2016
(online)
posts: 3,003
joined: 3-15-2008
ozoneocean wrote:
The login for A rated comics stuff isn't for prudishness, it's so we can have advertising.

Ah, of course. Good to know.
Duchess of Friday Newsposts and the holy Top Ten
ozoneocean at 8:45AM, Feb. 22, 2016
(online)
posts: 27,255
joined: 1-2-2004
Our main issue is keeping costs manageable.
Our Project Wonderful advertising pays for our site costs, but this month ad revenue is WAY down.
So far it's only: $116.16

These are our expenses:
Hosting on Linode.com: $50
Quackcast hosting on Libsyn.com: $20
Projected cost of image hosting/serving on AWS at Amazon.com: $51.65

As you see at the moment there's a shortfall. But there are about 6 days left in the month so we'll make that up, just.

The Linode and Libsyn costs are fixed, but the AWS is variable based on how much data we serve (how many people view our images, per kilobyte of downloaded data). That number can go up or down, -most usually up as we have more viewers.
-The more data downloaded, the higher the cost.

That's the only argument for caps on file sizes.
I have nothing against animated gifs (not at huge file sizes of course).

We're going to explore cheaper image hosting options. Amazon SW3 servers are pricey but they're also a gold standard for keeping your comics safe so I'm loathe to leave it. It's very easy to get cheaper hosting but there are risks involved. I doubt Comic Fury uses Amazon.
 
HippieVan at 2:38PM, Feb. 24, 2016
(online)
posts: 3,003
joined: 3-15-2008
The form is now CLOSED. All submitted answers have been added to the list.
If you think I missed your suggestion or misunderstood it, please let me know either in this thread or via PQ! My original plan was to have the next survey come up this Friday, but this is a pretty hectic week so we'll see how that goes. If not it'll be next week.

Edit: And just for transparency's sake, here is every single response that we got.



Duchess of Friday Newsposts and the holy Top Ten
last edited on Feb. 24, 2016 7:34PM
ozoneocean at 11:11PM, Feb. 25, 2016
(online)
posts: 27,255
joined: 1-2-2004
Very good work Hippie!
Here's a list of things that won't be included in this round of fixes and why:

Things that are not feasible at this stage:
2, 21, 22, 23, 34.


2. Allowing comic creators to have PW or Google Adsense ads on their own comic pages
- We only just earn enough at the moment to pay for hosting and a teeny bit left over to put towards emergencies of programming fixes. Something like $10 to $20 at the moment, maybe a lot less.

21. “If you're hosting your own webcomic, like on your own url, with ComicPress or something like that, it'd be nice to be able to just use that as your Drunkduck site, like integrate your pre-existing website with The Duck.”
- I would love to do this, but I think it might take a lot more work than most of the bugs and fixes combined.

22. A mobile version of the site.
- This will take too much work at this stage I think. Not just programming, I think this one will involve specific page designs for the smaller format.

23. A new colour scheme for the site.
- Another one that involves a lot of redesign and could make people really mad- people love the idea of colour changes but hate it when it happens. Plus we have to carefully match and test all the colour combos against all elements of the site on multiple pages. It would be better to ask a bunch of DD members to do this and come up with options for people to vote on.

34.Show adult comic thumbnails even to users who are not logged in.
- We can't do this because of child protection and our advertising.
The only way would be to ask all adult comics to be SFW with their thumbs, but then how do we police compliance? Adult thumbnails could be subjected to an approval process but that would limit their freedom hugely, the trade-off of visible thumbs isn't worth it.
 
HippieVan at 8:57PM, March 4, 2016
(online)
posts: 3,003
joined: 3-15-2008
Okay, the second survey is up here: http://goo.gl/forms/pW7Vmfxnjc
Duchess of Friday Newsposts and the holy Top Ten
Ironscarf at 2:16AM, March 18, 2016
(offline)
posts: 1,528
joined: 9-9-2008
Should we still be posting about further bugs on this thread? Apparently the forgotten password request form returns an internal server error message.
 
ozoneocean at 2:38AM, March 18, 2016
(online)
posts: 27,255
joined: 1-2-2004
Yes! Post them!
That's serious :(
I'll test that now…
 
ozoneocean at 3:02AM, March 18, 2016
(online)
posts: 27,255
joined: 1-2-2004
OK-
I've troubleshoot this bug. What I THINK happened was that the person doing the reset has more than one account using the same email address.

This is not possible to do using the site as it has been for the last 5 years so it's not a current bug. It's something left over from the previous version of DD where you could have multiple accounts.


So what the person will need to do is contact me directly to reset their password for them using the backend - which is much easier than setting up a fix just solely for the old accounts.


When the next bug-fixes happen I'll make sure an email link to me and a ink to the DD facebook page is included to take care of these weird issues that can crop up!

When I was testing it I did mind a more current bug- manually adding new accounts results in an error because there's no email field when you add them so that bit of data is left out, causing an error.

 
Ironscarf at 6:19AM, March 18, 2016
(offline)
posts: 1,528
joined: 9-9-2008
Thanks for the quick response and sorry this turned up more issues! I'll contact the steak, er, I mean person concerned and tell them to send you a pq.
 
Amy_Of_Darkness at 11:34AM, April 3, 2016
(online)
posts: 13
joined: 2-28-2016
Hmmm, so heeeey… I haven't dealt with this until recently so I didn't realize there was a change, but just how in the heck do we recommend comics on our profiles anymore? There's the section, but absolutely no way to alter it!

I probably woulda mentioned it on the survey had I realized this passive form of webcomic support had disappeared on us! I was always very fond of finding comics through profiles of comic creators I liked (you'd find similar interests that way!)

I'm just curious what happened to it? Is there some convoluted method I'm just not seeing? I mean it's DD, I'm kinda used to convoluted! (◔∀◔)
ozoneocean at 2:33PM, April 3, 2016
(online)
posts: 27,255
joined: 1-2-2004
It IS weird: to recommend a Comic you go to the Comic and hit to “recommend” text link in the top bar.
It's light grey and sits under “News”.
Recommendations are listed in alphabetical order in your profile. You have to hit the “More” tag bellow to display them all. There are removal buttons on the right.

Convoluted :/
 
Amy_Of_Darkness at 7:10PM, April 3, 2016
(online)
posts: 13
joined: 2-28-2016
OOOHHH Thank you! I never in a million years woulda guessed it was there now! I'll be honest, aside from favorites I couldn't have told you what else was in that menu bar without looking! Something about it is so inconspicuous it just sort of becomes white noise…

It really HAS been a long time since I set to manage my favorites, because it used to be done from the control panel. That's one of the things DD oughta consider in phase 3, consolidating these things better. It was nice to be able to manage your favorites from the panel!
ozoneocean at 7:31PM, April 3, 2016
(online)
posts: 27,255
joined: 1-2-2004
Yep, it should all be managed from one area. We'll make some threads for discussion of that- we can decide what functionality should be in each area.

I never notice that bar either. It has some very useful functionality, but it's just so forgettable.
 
Amy_Of_Darkness at 12:12PM, April 13, 2016
(online)
posts: 13
joined: 2-28-2016
Heh well it's comforting that I'm not the only one who gets that grey-bar myopia! It'll be nice in the future if these things get consolidated, I look forward to it. :D

May I make another minor suggestion for the future? I'm noticing more and more comics uploading ridiculously HUGE headers for their comics and it makes it a pain to read through someone's archive when they got a full comic page size image to scroll past, maybe something like a simple size suggestion next to the comic header uploader would be helpful? Like “for best results stay under 300 pixels height”. Over 1000 pixels tall is a bit much is all I'm sayin', but I think people might react poorly to cropping the overlarge images.
ozoneocean at 7:48PM, April 13, 2016
(online)
posts: 27,255
joined: 1-2-2004
That's a good point Amy. massive headers are EXTREMELY annoying when reviewing potential featured comics and I have to look through page after page after page scrolling down every single time.

For now I think the best thing to do will be to contact these silly people directly- via PQ and on comments on their comic. next time I see that I'm going to make a point to tell them how much that turns off readers. :)
 
Bruno Harm at 12:10PM, May 5, 2016
(offline)
posts: 123
joined: 10-18-2015
Hey,
I was thinking about loading my whole buffer into the hopper on a time release kinda thing, but I feel like I read on the forums that the pages can get out of order. Has anyone done this lately? how's it working? Also, how do you do it? just set the “live date” on each page for the date in the future you would like it to be released? At once a week, I have almost a years worth of strips to upload.
ozoneocean at 7:45AM, May 6, 2016
(online)
posts: 27,255
joined: 1-2-2004
Regardless of the live date the order gets mixed up. It happens because the pages oder themselves in whichever uploads first, second etc.
So even when they go live they'll still be in that order.

To fix it is easy enough. You just look at your page overview and put things in the correct order, which is simple if the titles reflect the page number.
It's just a pain in the arse that you have to take that extra step.

It is something that Alexey is working on.
 
Bruno Harm at 4:58PM, May 6, 2016
(offline)
posts: 123
joined: 10-18-2015
Ok. Thanks!
Amy_Of_Darkness at 3:22PM, May 10, 2016
(online)
posts: 13
joined: 2-28-2016
Soooo, I noticed the recent update list hasn't budged today and just thought it was a slow day until I went to update and my comic didn't appear on the main page, something going on behind the scenes at the moment perhaps?

Forgot Password
©2011 WOWIO, Inc. All Rights Reserved Google+